Fan Offers

Create and manage loyalty offers that fans can redeem using their points.

Creating an Offer

Navigate to Fan Offers and click New Offer to begin creating a loyalty offer. The offer creation form includes the following configuration sections.

Basic Details

Provide the core information for the offer:

• Name — The display name of the offer as it appears to fans.
• Company Name — The name of the company or brand providing the offer.
• Description — A detailed description of the offer, edited using the rich text editor.
• Redemption Description — Instructions shown to fans when they redeem the offer, explaining how to use their redemption code or QR code.

Images

Configure the visual presentation of the offer:

• Banner Image — Shown in offer lists and summaries. Select from the CMS image library.
• Full Image — Shown in the offer detail view when a fan opens the offer. Select from the CMS image library.

Validity

Control when the offer is available to fans:

• Valid From — The date and time from which the offer becomes available for redemption.
• Valid To — The date and time after which the offer is no longer available for redemption.

Points & Redemption

Configure the loyalty points cost and redemption behaviour:

• Points Required — The number of loyalty points a fan must spend to redeem this offer.
• Redemption Type — Choose between QR Code (a dynamically generated QR code) or Redemption Code (a static text code).
• Redemption Code — For the static Redemption Code type, enter the code that will be displayed to the fan upon redemption.
• Redemption Validity Minutes — How long a generated redemption code or QR code stays valid after the fan redeems the offer.
• Cooldown Seconds — The minimum time in seconds that must elapse between redemptions by the same user.

Tags

Add tags to categorise offers for filtering. Tags help fans browse and discover offers by category, and allow you to organise offers in Mission Control.

Managing Offers

View all offers in the offer list. Each offer displays its name, status, and validity dates. You can toggle an offer between Active and Inactive status to control its visibility without deleting it. Click on any offer to open it for editing.

Redemption Tracking

Each offer tracks redemption events automatically. The redemption log includes the user's email address, the timestamp of the redemption, the number of points deducted, and the expiry time of the generated redemption code or QR code.

Linking Offers to Stacks

To display an offer within a stack, add a Fan Offer action type to the stack and select the offer by its UUID. This allows fans to discover and redeem offers as part of their stack engagement experience. See the Loyalty & Rewards Actions documentation for further details on configuring Fan Offer actions.